Privacy Policy

Last Updated: May 4, 2020

This website and related services (the “Company Sites”) are provided by FiveTwo (the “Company”). Your use of the Company Sites are governed by the Terms of Use, and by your use of the Company Sites you accept and acknowledge this privacy policy.

A Note About the Privacy of Children Under 13

The Company Sites are not directed to or otherwise promoted for use by children under the age of thirteen (13). We or third-parties acting on our behalf do not knowingly collect or use any personal information of anyone under the age of thirteen (13).

What Personal Information We Collect

We receive and store any information you enter on the Company Sites or give us in any other way (your “Personal Information”). This Personal Information may include, but is not limited to, your name, address, telephone number, and e-mail address.

When you visit the Company Sites, we or third-parties acting on our behalf may place a “cookie” (a text file containing a randomly assigned number) on your computer so that we have the ability to customize the look and feel of the Company Sites for you. You are always free to set your browser to notify you when a cookie is sent or to decline our cookies if your browser permits, although doing so may impede your use of certain of the Company Sites’ features. Using embedded tracking technology, we or third-parties acting on our behalf may also collect a variety of other information regarding your usage of our web site, including your IP address, your username, your session ID, the name of the browser you are using, information regarding web pages you view, and information regarding referring web pages, when you access our web site.

Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and services that are likely to be of more interest to you. Specifically,  some partners collect information about your activity on our site to enable us to:

  • Measure and analyze traffic and browsing activity on our site
  • Show advertisements for our products and/or services to you on third-party sites
  • Measure and analyze the performance of our advertising campaigns

We never collect the following types of sensitive data (unless we are required to do so by law): race or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health or mortality, or sex life/sexual orientation.

Why We Collect this Information

The Personal Information we collect from you is used to respond to your request for products and services, for provision of such products and services, to determine your satisfaction with your purchase(s) and to customize our future interactions to meet your needs. The information about your computer and/or your mobile device is used to analyze marketing statistics, identify trends and continually improve the way in which we serve you.

How We Use Your Personal Information

The value that we provide through the Company Sites may require the use of your Personal Information. We, or third-parties acting on our behalf, may use your Personal Information in the following ways: To customize the look and feel of our web site for you; to internally monitor our customers’ usage of the various aspects of the Company Sites in order to enhance the products and services that we currently or will, in the future, offer; to send you material about topics on which you have requested more information; and to provide you with technical and other support.  We do not use your personal information to make automated decisions.

While we or third-parties acting on our behalf use information about our users on an aggregated basis and will often share such data with unaffiliated third parties, this information, by its aggregate nature, contains none of your Personal Information. When we refer to an “unaffiliated” third party, we mean one that (i) is not controlled by us, (ii) does not control us, and (iii) is not controlled by the same party controlling us.

We do not have any third-parties that are authorized to act on our behalf.

When We Disclose Your Personal Information

Except as explicitly stated in this privacy policy, we or third-parties acting on our behalf will not disclose to unaffiliated third parties any of your Personal Information without first obtaining your consent. We or third-parties acting on our behalf do and will continue to disclose your Personal Information to unaffiliated third parties in the following circumstances:

  • If required by law, regulatory or court order, or legal process;
  • If we determine that doing so would be in the public interest (i.e., if we were to suspect that you were using the Company Sites in connection with the commission of a crime);
  • In connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation of the Company;
  • If you provide such information to us in connection with a promotion of a good or service offered by a third party, for purposes of such promotion, including, without limitation, sharing such information with that third party;
  • To provide you with certain services on the Company Sites that are provided by such parties, as reasonably required to provide such services and;
  • In the context of working with third-party contractors engaged by us in the provision of the Company Site or related matters.

After we or third-parties acting on our behalf disclose your Personal Information to unaffiliated third parties in such instances, we can no longer control the use or further disclosure of your Personal Information. Consequently, we or third-parties acting on our behalf will not be responsible to you for such use or further disclosure.

Correcting Your Information

To the extent FiveTwo and its affiliated companies maintain any account information on you, you can ensure that your account information is correct and current by reviewing and updating it at any time. You may do so as often as necessary by sending an e-mail to and we will assist you in updating any of your information we have on file. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.   You may also ask to change your preferences regarding how we use or disclose your information or let us know that you do not wish to receive any further communication from us.

However, because FiveTwo and its affiliated companies act on behalf of our clients, it is the client that keeps the account information for all end-users or donors.  If you believe your account information with our clients is incorrect, we will assist you in reaching the right people at our client so you can work with them to correct such information.

Email Referrals

If you choose to use any website referral function (as may be provided by the Company from time to time) to tell friends about the Company Sites, you will be required to provide your name and email address and the email addresses of your friends. The form automatically sends your friends a one-time email inviting them to visit the Company Sites. We do not access or store this information, except to send the invitation to visit the Company Sites. By using the referral form you are authorizing us to contact your friends on your behalf and to list your name and email address as the referring party.


We take precautions involving physical, electronic, and managerial controls to protect from loss, misuse, unauthorized access or disclosure, and alteration any of your Personal Information in Our Possession. We may employ industry-standard Secure Sockets Layer encryption when requesting certain financial or personal information from you and we use such encryption during your day-to-day use of the Company Sites. You should note that the confidentiality of any information transmitted over the Internet cannot be guaranteed.

Links to Other Sites

You should be aware that this privacy policy applies only to the Company Sites. Importantly, it does not apply to any other web or other sites to which a link may be provided as part of the Company Sites. We cannot control and are not responsible for the actions of third parties operating such sites. You should not take the existence of an affiliation with, or a link from, the Company Sites to any such other site to mean that it has a privacy policy similar to this one. You should review the privacy policy of any such site.

No Data Transmission Guarantee

There is no method of data transmission that can be guaranteed against any interception or other type of misuse, every time. We or third-parties acting on our behalf do not ensure or otherwise warrant the security of information that you provide. We do use the tools that are commercially available to secure our systems, monitor them and adopt new and better tools as they become available. Also, we or third-parties acting on our behalf cannot vouch for the privacy measures of other web sites or wireless networks, should you visit them via a link from the Company Sites. Our provision of hyperlinks is for your convenience and does not imply that the Company endorses or has an association with the linked sites. Please note that if you transmit your information using an on-device client, your information will be traveling over the wireless network provided by your network provider or a public WiFi network and the Company cannot ensure the privacy of your information when it travels over such third party networks.


Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:

Data Protection Officer

FiveTwo is headquartered in Texas, in the United States.  FiveTwo has appointed an internal data protection officer for you to contact if you have any questions or concerns about FiveTwo personal data policies or practices.  The FiveTwo data protection officer’s name and contact information are as follows:


PO Box 644


Changes to This Policy

As our business is a very dynamic one, we need to be able to make revisions to this privacy policy. Consequently, we reserve the right to change this privacy policy at any time without notice to you. Please check back here from time to time, especially before you provide your Personal Information via the Company Sites, so that you are always up to date on this important issue. Your continued use of the Company Sites constitutes your agreement to and acceptance of the privacy policy and any changes to it.


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Print Books

We understand that you may wish to return a book for any number of reasons. We accept returns shipped to us within 60 days of the purchase date. Please note that if you are returning books, they must be unused in order to receive a refund.

Please send the return to:
FiveTwo Network
ATTN: Returns
PO Box 644
Buchanan Dam, TX 78609

Please include a short note, that includes your order number, explaining the reason for your return.

Once we receive your return, we will promptly issue a refund to the account with which you placed the order.

We do ask that you please understand that shipping fees will not be reimbursed. Our return policy does allow for a refund for the item cost. Please note that if you are returning books, they must be unused in order to receive a refund.


We are unable to accept returns for e-books and downloadable PDFs. If you have difficulty downloading an e-book or pdf please contact us at